Johnson City Auto Repair

"dependable, honest, reasonable" I have known Brian Ponder for many years and had several cars serviced at Ponders Auto Repair. This is a very professional business and worthy of every one's consideration for their car repairs. I recommend Ponders to all of my friends.

Always a pleasure to deal with Ponder Auto Repair. As a customer the past three years with an ancient vehicle (turns 20 soon) they still treat my car like it was new. Last Friday at 4 PM my idler pulley froze and killed the serpentine belt on the interstate (didn't know at the time). Limping home with no power steering and a battery being drained, I called Ponder and Ross scheduled me for the next business day, no small feat considering they usually schedule a few days out due to the volume of cars they fix. By lunch that coming Monday it was ready for pick-up. The service manager Bob is always super helpful in letting me triage repairs (needs ASAP/can wait) and I appreciate that in budgeting time and money to keep my vehicle on the road. And the techs let him know if they see something else that needs attention that is different from what I brought the car in for.As for price, I feel the need to remind everyone that the age of low-cost repairs for relatively simple vehicles is OVER. Used to be you could get a neighbor or the local shade-tree mechanic to fix your car, or do it yourself. The nature of modern vehicles is that they are orders of magnitude more complex than something built in, say, the 70s. Even a tune-up is expensive these days, and for good reason---you couldn't tune up a car every 100,000 miles or have plugs last that long when I was growing up! The technology in the cars, the tech needed to access the systems all has a price. Shops spend a fortune to train techs and owners spend a fortune on diagnostic tools to service modern cars (especially European and luxury). Customers need to take this into account when deciding where to take their family cars. There are choices: you can go to the dealership, you can find a good independent shop (such as Ponder) for a lower cost than the dealership, or you can take your chances on some third-rate shop that may or may not solve your problems, recommend unnecessary repairs, overcharge, not stand behind their work, etc. I can only speak for myself when I say that I have experienced only professionalism at Ponder Auto Repair. They provide excellent work at market price, warranty their repairs and run a fair business. ETSU and Mountain Home VA depend on them. I feel lucky to have them in my corner when the inevitable pops up. No one likes a car problem, and no one likes to pay a lot of money for repairs. But we demand super-safe, tech-laden cars and trucks that are light years beyond vehicles in the past in regards to reliability. I don't care who is cheaper, I want to know my vehicle has been fixed right. And I keep giving Ponder my business because they are fair and honest with me. That's hard to find these days, in any business. Thanks Brian and Bob and all the employees at Ponder!

I have been a satisfied customer of Ponder Auto Repair for many years and it is the only auto repair shop I have ever felt safe taking my vehicles. Service has always been completed on time. Estimates are almost always accurate. When repairs have not been done for the price quoted, it was because the cost was less than what we were quoted. Brian is the only mechanic who has ever told me of an issue, and then said "if it were mine, I would not spend the money to repair because it will not effect the safety or operation of your car, and will cost you a fortune to fix." I have never had an unnecessary repair performed, or a good part replaced. Wish I could say the same for other places, Brian always stands behind his work, as well as the lifetime warranties he puts on parts he installs. Most shops only provide a 90 day warranty on parts. Brian just replaced a water pump that was installed by him about 6 years ago, and all we paid for was the labor. I trust all of my vehicles to Brian, and have no reservations to endorse him to anyone in need of repairs or maintenance. Brian is a Christian man with integrity and it shows in his business practice.

Buyer beware indeed. I had a Chrysler dealer charge me for a repair that didn't actually repair the problem. Ponders fixed my car and didn't lie to me about the cause. Moving here was a nightmare until I found our "car care guys". Fair prices, excellent work, superb service. Too bad there is no room for another star

The guys at Ponder did an amazing job on my car! They were fair and honest and had my car fixed in no time!

Great Shop, when I needed my car opened...I left my keys in the car, they were able to get into my car, without charging me. They are an awesome business. They really care about their customers and about serving their customers. Great business.

Have had Ponder Auto Repair fix my diesel truck on two occasions. Both times the work was done to my satisfaction and within the time frame that was promised. I am very well satisfied with Ponder service and have recommended them to several friends.

I just had another great experience with Ponder's Auto. I needed muffler, break and AC work on my Dodge Ram 2500 and as always, Brian and his team came through. I have been a customer of Ponder's Auto for more than 16 years. I sought out Brian years ago in pursuit of a home town shop that I could count on to service all my automotive needs. I was tired of being at the mercy of the various "chain" service facilities that only seemed capable of replacing parts instead of diagnosing and fixing problems. Brian and his knowledgeable staff have more than met my expectations in this area and have no doubt saved me considerable money over the years. I am extremely pleased with the service I receive and will continue to use Ponder's. If good service and peace of mind are what you are looking for...Ponder's is the place.

I've been a customer of Ponder Auto Repair for more than 20 years. I've always had 3 or sometimes 4 vehicles to be serviced and repaired. Brian Ponder's shop has always provided excellent service and repair. I've never had a vehicle I had to take back to have the service or repair done over. Brian does it right the first time and does it well. Ponder Auto provides a great service to the public. I've never thought of taking one of my vehicles to any other repair shop.

I have been doing business with Brian Ponder for over 30 years. You just can't match his knowledge and service anywhere. He operates his business by the "Golden Rule" with the utmost integrity. His staff are extremely well trained, very courteous, and I have always been well pleased with their completed service and fair price. I highly recommend them for any of your automobile service needs. You will be very satisfied!