Johnson City Auto Repair

Prompt, courteous service.

If you wanted to be treated like your business matters, like you as a person matter and your business should be earned... go to Ponder. I do not take my Volvo anywhere else. Two years ago I had axle issues and they performed a costly repair. While I was not happy about cost at the time as an expense is an expense, I am happy now. The Volvo part they used was not cheap, but had a lifetime warranty. Last week the part failed. Ponder looked at the car overnighted the part in this busy Holoday season and had my XC repaired in record time. I am a mechanic and do work on cars and have for years, however my career no longer allows me the time. Some other dealers would have possibly told me the part was not under warranty, the wrong part etc. Ponder however has a reputation to uphold and they provide a premium service at a fair price with a lasting value. Reputation, service and value are a rare find these days. I have learned you get what you pay for and I appreciate this business, not to mention they are kind and patient folks.

The best coffee anywhere in the US. Stand behind their work and are the most trustworthy and honest of any place you’ll go.

I was happily surprised that they gave me a ride while my car was being worked on. Every individual I came in contact with was very friendly and professional.

The customer service is outstanding~employees are extremely friendly and informative.

friendly staff great service

2 thumbs up.

Great service - expeditious and thorough.

I was very happy with my experience@ Ponder's. What was needed and what was not necessary was clearly explained. Everyone was friendly & helpful. I was looking for someplace to make my "go to mechanic" for my Smart For Two. Travelling to the Knoxville dealership for car care/maintenance got old the very 1st trip! I would recommend Ponder's to anyone needing a mechanic.

Great service as always! Friendly, fast and dependable!