Johnson City Auto Repair

I have a 2006 Ford Explorer Limited that only has 70k miles. The check engine light came on and it was a P0420 and P0430 code. We recently moved to this area and have always serviced our vehicles at the dealership so we started there. Long Story short, we were not happy with the service there, the communication was extremely frustrating, and the estimates for replacing the catalytic was very high. Catalytic converters can get expensive, so I wanted to purchase the parts myself to save money and avoid markups. I purchased the parts on a great deal from carparts.com and started looking for a mechanic to provide the labor. I turned to the web and social media to search for some local mechanics. To my surprise, many mechanics would not use customer provided parts and would only do the catalytic if they bought the parts. Again, those estimates were very high and I did not need a top of the line catalytic. I found Ponder Auto and they came to the rescue! Brian (the owner) could not have been nicer, and he provided a reasonable labor only rate. We scheduled the appointment, and I dropped the car off. The job was done professionally, and communication was top notch. I was also able to get the old parts back and was able to recycle the catalytic to recoup some of the costs. I couldn't be happier with Ponder Auto, and I highly recommend them. I love supporting a local family business.

It's always a pleasure doing business with you! Thanks for taking good care of my car!

Honesty and excellence are what I've experienced with Ponder Auto Repair over many years. I recommend this shop without hesitation.

I know when I bring my car into Ponders. That is in good hands.

Friendly, fast and knowledgeable on any kind of repair.

Wonderful! The AC in my vehicle had become so loud, I could not hear the radio. It's so quiet now! As always, great service! Thank you!

Called and got scheduled the next week. Took my car the night before and used the key drop off box. I was called before lunch. The car was serviced and inspected. All of my questions were answered about my car. I will use Ponder for all of my service needs from now on.

Always the best customer service with Ponder! Got a quick appointment for an oil change on a date convenient to my visit to JC and they were able to work it out! Added another mystery light that came on and they fixed that too! If your not going to Ponder Auto Repair, you’re crazy! Thanks again Ponder, with you around I don't have to worry about my vehicles!

Kept appointment time and finished when promised. They made diagnosis and then told me cost before repairs were made. They are excellent with electrical problems.

Excellent service. Also helpful to have Austin pick me up and drive me to the shop.